Privacy Policy

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Compass Recovery Coaching

Last updated: 16 October 2026

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1. Introduction

Compass Recovery Coaching respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, enquire about coaching or use our coaching services.

We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Who We Are

Compass Recovery Coaching provides one-to-one, non-clinical alcohol recovery coaching for adults.

For the purposes of data protection legislation, Compass Recovery Coaching is responsible for deciding how and why your personal information is used.

Contact details

Business: Compass Recovery Coaching

Website: https://www.compassrecoverycoaching.co.uk

Email: hello@compassrecoverycoaching.co.uk

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the email address above.

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3. What Information We Collect

Depending on how you interact with Compass Recovery Coaching, we may collect the following information.

Personal and contact information

• Name and contact details, including email address and telephone number.

• Information you provide when making an enquiry or booking a discovery call.

• Information needed to manage appointments and communicate with you.

Coaching information

• Information you choose to share during coaching sessions.

• Your recovery goals, drinking patterns, triggers, cravings and progress.

• Coaching notes, agreed actions and relevant information about your circumstances.

Sensitive personal information

As alcohol recovery coaching can involve sensitive personal matters, you may choose to share information about your physical or mental health, alcohol use, previous difficulties, self-harm or other personal circumstances.

We aim to collect only the information reasonably necessary to provide appropriate coaching and manage our service.

Payment and transaction information

We may retain payment records and information about purchases, refunds and transactions. Where payments are processed by a third-party payment provider, that provider may handle your payment details in accordance with its own privacy policy.

Website and technical information

Our website or its service providers may collect technical information, such as your IP address, device information, website usage data and cookie preferences, depending on the website features and settings you use.

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4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests for information.

• Arrange discovery calls and coaching appointments.

• Provide and manage coaching services.

• Understand your coaching goals and record agreed actions.

• Communicate with you about appointments, services and relevant changes.

• Process payments, refunds and related administration.

• Maintain appropriate business and coaching records.

• Respond to complaints and resolve disputes.

• Protect the safety of clients and others where appropriate.

• Meet legal and regulatory obligations.

• Maintain and improve our website and services where appropriate.

We will not use your personal information for purposes that are incompatible with the purposes explained in this policy without an appropriate lawful basis.

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5. Our Lawful Basis for Using Your Information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract: Where processing is necessary to respond to your request to enter into a coaching agreement or to provide services under that agreement.

Legitimate interests: Where processing is necessary for legitimate business purposes, such as managing enquiries, maintaining appropriate records or handling disputes, provided those interests do not override your rights and freedoms.

Legal obligation: Where we need to process information to comply with applicable legal requirements.

Vital interests: Where processing is necessary to protect someone's life in circumstances permitted by data protection law.

Some information you share, particularly information about your health or mental health, may be classed as special category personal data and requires additional protection under data protection law.

Where we process special category information, we will identify and document an appropriate additional legal condition for doing so. Where we rely on your explicit consent, we will ask for that consent separately and explain what it covers.

You can withdraw consent where consent is the basis for processing. This will not affect the lawfulness of processing carried out before consent was withdrawn.

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6. Confidentiality and Coaching Notes

Information shared during coaching is treated confidentially, subject to the limits explained in this policy and your coaching agreement.

Coaching notes are used to support the coaching relationship, record relevant progress and maintain appropriate professional records.

We do not routinely share your coaching discussions with family members, friends or other individuals.

However, information may need to be disclosed where there is a lawful basis to do so, including where disclosure is necessary to respond to a serious risk of harm, address a safeguarding concern, comply with a legal obligation or respond to a valid court order.

Where reasonably possible and appropriate, we will explain the reason for disclosure before sharing information.

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7. Who We Share Information With

We do not sell your personal information.

Where necessary for operating our business, we may share relevant information with service providers who help us deliver our services, such as:

• Life Coach Hub: Client management, appointment administration and coaching-related records, where these features are used.

• Zoom: Online coaching sessions and related communications.

• Email and communication providers: To respond to enquiries and communicate with clients.

• Website and booking providers: To manage website enquiries, bookings and related functions.

• Payment providers: To process payments and refunds, where applicable.

• Professional advisers or public authorities: Where necessary for legal compliance, legitimate professional advice or an appropriate safeguarding response.

We aim to ensure that information is shared only where necessary and that appropriate safeguards are in place.

We may disclose information without your consent where permitted or required by law, including in certain serious safeguarding or emergency situations.

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8. International Transfers

Some service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take the steps required by applicable data protection law to ensure that appropriate safeguards are in place, where required.

You can contact us if you would like further information about relevant international transfers.

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9. How We Store and Protect Your Information

We take reasonable and appropriate steps to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction.

These steps may include using password-protected accounts, restricting access to records, using suitable security settings and taking care when handling sensitive coaching information.

We aim to collect only the information needed for our business purposes and to avoid keeping unnecessary personal information.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

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10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing coaching, maintaining appropriate records, resolving disputes and meeting legal obligations.

The retention period will depend on the type of information and the reason it is held.

When information is no longer required, we will take appropriate steps to delete it securely or otherwise dispose of it in accordance with applicable requirements.

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11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

• Access: Request a copy of the personal information we hold about you.

• Rectification: Ask us to correct inaccurate or incomplete information.

• Erasure: Request deletion of your personal information where the legal conditions are met.

• Restriction: Ask us to restrict the processing of your information in certain circumstances.

• Objection: Object to certain types of processing, including processing based on legitimate interests where the relevant conditions apply.

• Data portability: Request certain information in a portable format where this right applies.

• Withdraw consent: Withdraw consent where we rely on consent as our lawful basis.

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain records to comply with legal obligations or establish, exercise or defend legal claims.

To exercise your rights, please email hello@compassrecoverycoaching.co.uk.

We may need to verify your identity before responding to a request.

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12. Marketing Communications

We will not send you direct marketing communications where consent or another applicable legal requirement has not been satisfied.

If we send marketing emails where permitted, you can unsubscribe using the instructions provided in the communication or contact us directly.

Unsubscribing from marketing will not prevent us from sending essential service-related communications, such as appointment information.

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13. Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality, understand website usage or provide other website features.

The cookies and technologies used will depend on the website settings and any third-party services enabled.

Where required, we will request consent before placing non-essential cookies or using similar technologies.

You can manage cookie preferences through the website's cookie settings, where available, and through your browser settings.

For further information about cookies used on our website, please consult the website's cookie notice or contact us.

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14. Links to Other Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices or content of external websites. If you visit another website, we recommend reviewing its privacy policy before providing personal information.

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15. Complaints and Concerns

If you have concerns about how we handle your personal information, please contact us first at:

Email: hello@compassrecoverycoaching.co.uk

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Website: https://ico.org.uk/make-a-complaint/

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16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable legislation.

Any updated version will be published on our website with a revised update date.

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17. Contact Us

If you have any questions about this Privacy Policy or how Compass Recovery Coaching handles personal information, please contact:

Compass Recovery Coaching

Website: https://www.compassrecoverycoaching.co.uk

Email: hello@compassrecoverycoaching.co.uk

We will aim to respond to your enquiry within a reasonable timeframe.

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