Terms & Conditions
Terms & Conditions
Last updated: 28/08/2026
These Terms & Conditions set out the basis on which Compass Recovery Coaching provides one-to-one recovery coaching services.
By booking or purchasing coaching services, you agree to these Terms & Conditions.
1. About Compass Recovery Coaching
Compass Recovery Coaching provides non-clinical, one-to-one recovery coaching for adults who want to change their relationship with alcohol.
Coaching may include discussion, reflection, goal setting, accountability, practical exercises, workbooks and strategies relating to areas such as:
alcohol use and drinking patterns
triggers and cravings
habits and routines
thoughts and behaviours
coping strategies
motivation and goal setting
confidence and lifestyle changes
maintaining positive changes
Coaching is personalised to each client and is based on the information the client chooses to share.
2. Coaching Is Not Medical or Psychological Treatment
Compass Recovery Coaching provides coaching, not medical treatment, psychotherapy, counselling, addiction treatment or alcohol detoxification.
The coaching service does not diagnose medical or psychological conditions and does not prescribe or recommend medication.
Any CBT-based exercises, mindfulness techniques, breathing exercises or other tools used within coaching are provided as coaching and educational techniques, not as a replacement for formal CBT, psychotherapy or medical treatment.
If you require medical, psychological or addiction-treatment support, you should seek appropriate professional help.
3. Alcohol Withdrawal and Safety
Stopping alcohol suddenly can be dangerous for someone who is physically dependent on alcohol.
Compass Recovery Coaching does not provide medical detoxification or supervision of alcohol withdrawal.
If you may be physically dependent on alcohol, you should seek appropriate medical advice before significantly reducing or stopping your drinking.
The NHS advises that withdrawal can include symptoms such as sweating, shaking, anxiety, nausea and, in severe cases, hallucinations, confusion or seizures.
If you experience severe withdrawal symptoms or believe you are experiencing a medical emergency, seek urgent medical assistance or call 999.
Coaching sessions should not be used instead of emergency or medical services.
4. Suitability for Coaching
Compass Recovery Coaching is intended for adults who are able to participate safely in a coaching relationship.
Before coaching begins, a discovery conversation or initial assessment may be used to consider whether coaching is appropriate.
Compass Recovery Coaching may recommend that a client seeks additional or alternative professional support where their needs fall outside the scope of coaching.
This is not a judgement or failure. Sometimes the most appropriate support is provided by a doctor, psychologist, therapist, specialist addiction service or another qualified professional.
5. Client Responsibilities
Clients are responsible for:
providing information that is reasonably accurate and relevant to their coaching
actively participating in sessions and agreed exercises
making their own decisions about their recovery and lifestyle
seeking appropriate medical or professional support when required
informing the coach of any circumstances that may affect their ability to participate safely
Coaching can provide support, structure, reflection and accountability, but the client remains responsible for their own decisions and actions.
No particular outcome or period of sobriety can be guaranteed.
6. Coaching Sessions
Coaching sessions are normally provided online using Zoom, with appointments and client communication managed through Life Coach Hub and/or other agreed communication methods.
The exact number, length and frequency of sessions will depend on the coaching package purchased.
Current packages and prices are displayed on the Compass Recovery Coaching website or agreed with the client before purchase.
Any significant change to the agreed service or price will be communicated to the client before it takes effect.
7. Between-Session Support
Where included in the client's chosen package, reasonable support may be provided between sessions by agreed methods such as email or messaging.
Between-session support is intended for coaching-related communication and accountability.
It is not an emergency service and should not be relied upon for urgent medical, psychological or crisis support.
The coach will normally respond during reasonable working hours and will make reasonable efforts to respond within an appropriate timeframe.
8. Appointments, Cancellation and Rescheduling
Clients should provide at least 24 hours' notice if they need to cancel or reschedule an appointment.
Where sufficient notice is provided, the appointment can normally be rearranged without an additional charge, subject to availability.
If a client does not attend an appointment or provides less than 24 hours' notice, Compass Recovery Coaching may treat the appointment as used, where this is fair and permitted by applicable consumer law.
Exceptions may be considered where there are genuine unforeseen circumstances.
Compass Recovery Coaching will also provide reasonable notice if an appointment needs to be cancelled or rearranged by the coach.
9. Payments
All prices will be clearly communicated before a client purchases a coaching service.
Payment must normally be made before the relevant coaching session or package begins unless an alternative arrangement has been agreed in writing.
Compass Recovery Coaching will not introduce additional charges that were not clearly communicated to the client before purchase.
10. Cancellation and Consumer Rights
Where coaching is purchased online or otherwise as a distance contract, you may have a 14-day statutory right to cancel, subject to applicable UK consumer legislation.
Nothing in these Terms & Conditions is intended to remove or restrict any statutory consumer rights.
If you ask Compass Recovery Coaching to begin providing the coaching service during the 14-day cancellation period, you may be required to pay a proportionate amount for services already supplied if you subsequently exercise your cancellation right, where permitted by law.
Where a service has been fully performed during the cancellation period following the appropriate request and acknowledgement, the statutory cancellation right may no longer apply.
If you wish to cancel a purchase, please contact Compass Recovery Coaching using the contact details provided on the website.
11. Refunds
Any refund will be handled in accordance with applicable consumer law and the circumstances of the cancellation.
Compass Recovery Coaching will not use a blanket “no refunds” policy to remove statutory consumer rights.
Where a package has already partly been delivered, any refund will take account of the services already provided, where permitted by law.
Where Compass Recovery Coaching is unable to provide a service that has been paid for, an appropriate refund or alternative arrangement will be offered.
12. Confidentiality
Information shared during coaching will normally be treated as confidential.
However, confidentiality cannot be guaranteed in circumstances where disclosure is reasonably necessary or legally required, including situations involving:
serious risk of harm to the client or another person
safeguarding concerns
suspected abuse or exploitation
legal or regulatory requirements
a court order or other lawful requirement
Where possible and appropriate, the client will be informed before information is disclosed.
13. Privacy and Personal Information
Compass Recovery Coaching will handle personal information in accordance with its Privacy Policy and applicable UK data-protection legislation.
Personal information may be processed in connection with providing coaching, managing appointments, communicating with clients, maintaining appropriate records and administering payments.
Third-party services such as Life Coach Hub, Zoom, email providers and messaging services may be used to deliver aspects of the coaching service.
Clients should avoid sending highly sensitive or urgent information through ordinary messaging where another method of communication is more appropriate.
14. Professional Boundaries
Compass Recovery Coaching maintains professional boundaries within the coaching relationship.
Coaching is not available as an emergency, crisis or 24-hour support service.
The coach may recommend another service or professional where a client's needs fall outside the scope of recovery coaching.
Compass Recovery Coaching reserves the right to end or pause coaching where continuing would not be appropriate or safe.
Where reasonably possible, this will be discussed with the client and appropriate signposting will be provided.
15. Ending Coaching
A client may choose to stop coaching at any time, subject to any applicable contractual and consumer rights.
Compass Recovery Coaching may also end the coaching relationship where:
coaching is no longer appropriate
there are serious safeguarding concerns
professional boundaries are repeatedly breached
abusive, threatening or discriminatory behaviour occurs
the client requires a level of medical or psychological support outside the scope of coaching
Where coaching is ended by Compass Recovery Coaching, any refund due will be considered in accordance with the circumstances and applicable consumer law.
16. No Guaranteed Outcome
Recovery is different for every person.
Compass Recovery Coaching cannot guarantee:
a particular period of sobriety
that a client will stop drinking
that a client will achieve a particular personal outcome
that relapse or setbacks will not occur
The purpose of coaching is to provide appropriate support, structure, reflection, education and accountability to help clients work towards their own goals.
17. Liability
Compass Recovery Coaching will provide its services with reasonable care and skill.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms & Conditions is intended to exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Compass Recovery Coaching is not responsible for decisions made independently by a client or for outcomes resulting from information that a client chooses not to disclose.
18. Intellectual Property
All original workbooks, worksheets, written materials, videos and other resources provided by Compass Recovery Coaching remain the intellectual property of Compass Recovery Coaching unless otherwise stated.
Materials are provided for the client's personal use and should not be reproduced, resold, published, distributed or commercially exploited without written permission.
19. Complaints
If you have a concern about the coaching service, please contact Compass Recovery Coaching directly in the first instance.
The aim will be to acknowledge the complaint promptly, understand what has happened and work towards a fair resolution.
You will not be disadvantaged for making a genuine complaint.
20. Changes to These Terms
Compass Recovery Coaching may update these Terms & Conditions from time to time to reflect changes to the service, legislation or business practices.
The version applicable to a client will normally be the version provided or made available to them at the time they enter into the relevant coaching agreement, subject to any changes required by law.
21. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, unless applicable law requires otherwise.
Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that apply.
22. Contact
Compass Recovery Coaching
Website:
www.compassrecoverycoaching.co.uk
For questions about these Terms & Conditions, bookings, cancellations or coaching services, please use the contact details provided on the website.